Established in 2005, Easy Web Recruitment provides recruitment software and services to organisations throughout the UK. We are one of the few companies in the UK who can provide a comprehensive online recruitment solution that will reduce clients’ costs and the recruitment admin burden. Our clients include: Tesco, Barclaycard, Nike, Next, etc
Based in our purpose built office in Strixton we are able to offer our staff a great working environment that is both professional and enjoyable. With just under 30 staff we are large enough to provide you the support you need, but small enough that your achievements will be recognised and rewarded.
Location: Strixton, Northamptonshire (near Wollaston)
Job Title: Software Support Apprentice
Type: Fixed Term Contract, 12 months (with potential to become Permanent employee)
Salary: £8k per annum (Apprentice)
As a Software Support Apprentice you work directly with our existing customers delivering support to them on our ATS (Applicant Tracking System). Support is delivered via phone, email and gotomeeting sessions with occasional client visits.
You will also get involved in producing support manuals/user guides for our customers.
Once you have established a strong knowledge of the systems we use then you will be able to get involved in helping to design and implement systems for new clients and delivering training to their users. This will also include opportunities to deliver onsite training to clients.
Working in our small and fast paced company you will be developing skills in a wide range of areas that include customer support, training, documentation and eventually even managing customer implementation projects. Both of our past, technical team apprentices have gone on to permanent roles within the team.
You will need to be confident, intelligent, highly motivated and excellent communicator. Strong attention to detail and the ability to plan and organise multiple projects is essential.
A strong broad knowledge of IT/Internet technologies is also required. Whilst we might not expect you to have experience programming we would expect you to understand the principles of how software and internet technology works.
Ideally you will be of graduate calibre, although you might be a recent school leaver who has decided not to pursue University education. You will have with excellent customer service skills and attention to detail. You will also need to be “IT Savvy” in that we don’t expect to teach you how the internet works. You will be a confident IT user happy to explore new software and develop your skills.
You may be looking for one of the following types of roles: IT Graduate, Software Support, Business Management Graduate, IT School Leaver, Apprentice Trainee Scheme, Application Support, Graduate Placement, etc...