Job title:Customer Service Representative
Location: Sheffield
Closing date:2019-07-15 00:00:00
Salary:£17,500 per annum
Hours:40 hours per week, Monday to Sunday
Job type:Full time
Role overview:
Customer Service Representative

At Nabuh Energy, our customers are at the heart of everything we do. As a customer service representative, you’ll be the our representative responsible for providing first class, friendly and knowledgeable service for every customer that contacts us via Voice, Chat or Email.

Position: Customer Service Representative
Location: Sheffield (commutable from Chesterfield, Doncaster, Barnsley and surrounding areas)
Job type: Full Time, Fixed Term Contract
Hours: 40 hours per week, Monday to Sunday
Salary: £17,500 per annum

About the role:

You’ll help us to support our customers’ needs by taking ownership of their queries and build relationships.
We’ll give you all the training you need to set you up for a successful journey with us. You’ll find yourself learning about us and the way we look after our customers by shadowing existing colleagues and spending time in our classroom.

Responsibilities:

Once trained, you’ll find yourself:

- Confidently ensure our customer journey is 5 star and give them the right direction, or responding to their questions.
- Understanding their needs and building relationships in order to deliver the legendary service we expire to be.
- Helping our customers with their account, you’ll describe key features, benefits and recommend the most suitable products and services for their energy needs.
- Talking to different people and handling lots of different types of conversations, from taking ownership of answering simple questions to handling complex problems.
- Making sure you manage daily tasks efficiently, ensuring you’re doing the right thing in the right way when interacting with our customers.
- Being an advocate delivering our core objectives Teamwork, Respect, Honesty and Integrity.

About you:

- As a minimum, someone who will always put our customer’ interest first.
- A great listener, sociable and enjoy communicating with people.
- Someone who enjoys building relationships, a team player and can be empathetic.
- Computer literate, so you can use some of our digital tools and systems to support our members.
- A problem solver who loves a bit of a challenge.
- Aware of energy products, Don’t worry - We’ll train you on our fantastic, products and systems.

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Office Administrator, Office Assistant, etc.
.