IT Support .
British Small Animal Veterinary Association (BSAVA) promotes excellence in small animal practice through education and science. They are a professional body to serve veterinary surgeons that treat companion animals. The majority of their members work in practice, and represent over a third of the working veterinary surgeons in the UK.
Position: IT Support
Location: Gloucester, Gloucestershire
Job type: Full Time, Permanent
Salary: £20,000 to £22,500 per annum depending on experience
Benefits: Contributions towards Group Personal Pension, Life Assurance and Health Insurance, 23 days holiday
Closing date: 19th June 2019
About the role:
Working for a national Association, this is a fantastic opportunity to join our in-house IT team based near Gloucester. The Association delivers a full programme of education courses, produces a range of publications and other resources that contribute to the continuing professional development of veterinary surgeons and veterinary nurses.
Reporting to the IT Manager and working as part of a team, IT Support will act as the first point of contact for IT related enquiries specifically responsible for handling both hardware and software related questions / requests and escalating where appropriate to the relevant resource(s).
We are looking for an individual with a minimum of one year’s experience within IT Support working in a busy and varied IT service desk or equivalent environment. IT related qualifications are desirable.
Proven proficiency in supporting multiple users, systems and hardware is vital with a working knowledge of ITIL processes and procedures. Prior experience of providing training and advice to a user base is essential with an ability to liaise with in-house and third party suppliers as appropriate.
Evidence of controlling and owning all enquiries logged, from initial assessment through to resolution through the use of helpdesk software and support ticketing system(s) is crucial. Demonstrating experience of maintaining a user knowledgebase would be preferential with prior involvement in contributing to improving service delivery an advantage.
Previous exposure to a wide variety of technologies such as Windows 10, Windows Server 2016, Exchange, Active Directory, Microsoft Office 2016 / 365. In addition, AV Video Conferencing and Lecture Capture solutions and website CMS solutions is important. Knowledge of other software technologies such as MS Dynamics 365 CRM, Moodle and other hardware technologies for example Avaya phone system would be beneficial.
The successful candidate will have excellent customer service skills both verbal and written with the ability to prioritise being essential. A strong understanding of new technologies and how these can be utilised within the Association and to further enhance our membership offering is critical.
They will also be results driven, strive to make a difference and enjoy a challenge. They will need to work proactively as part of the team and have the ability to clearly convey and receive messages building consensus with internal departments. This is an active role and the candidate must be flexible and be able to work in a pressured environment to achieve their objectives.
You may have experience of the following: IT Support Technician, Support Technician, Helpdesk Technician, Network Engineer, Service Desk Technician, 1st Line Support, Systems Administrator, Technical Support, Network Engineer, Helpdesk, Service Desk, Junior, Graduate, IT Support, etc.