Job title:Direct Payment Advisor
Location: Hitchin, Hertfordshire
Closing date:2019-06-19 00:00:00
Salary:£13,693 per annum
Hours:21 hours per week
Job type:Part time
Role overview:
Direct Payment Advisor 

Leonard Cheshire supports individuals to live, learn and work as independently as they choose, whatever their ability. As the UK’s largest voluntary sector provider of services for people with disabilities, we do everything humanly possible to empower people to live their lives as freely and as fully as they choose. 

Position: Direct Payment Advisor 
Location: Hitchin, Hertfordshire 
Job type: Part Time, Fixed Term Contract until 31 March 2021 
Hours: 21 hours per week, Monday, Tuesday and Wednesday 
Salary: £13,693 per annum for 21 Hours (£22,833 per annum FTE for 35 hours) 
Benefits: Fair and competitive pay rates. Contributory company pension scheme with competitive life cover benefit. Substantial and flexible annual leave, with the option to buy or sell, depending on needs (salary sacrifice). Access to cash health plan at very favourable rates. Access to cycle-to-work benefits (salary sacrifice). Access to child-care vouchers (salary sacrifice). Comprehensive Employee Assistance Programme. Leonard Cheshire welcomes applications from all sections of the community. 

Closing Date: 19 June 2019 

About the role: 

This role assists in the day to day operation of a Direct Payment Support Scheme (DPSS) in Hertfordshire. The service provides practical assistance to adults, children and young people with a wide range of disabilities and who may be considering using the Direct Payment option to meet social care needs. 

To ensure the support to individuals who have access to such funding by providing advice, information and guidance on all aspects of the scheme, either by visiting Direct Payment users in the community, by phone or by e-mail. 

This position will predominantly support Direct Payment users in Watford, Hertsmere and Stevenage, but this may be subject to change. However there is an expectation that the applicant is flexible and willing to travel to any part of Hertfordshire if required to do so. 

About you: 

You will need to have proven experience of front line advice work at a generalist level across a number of support areas: i.e. employment law, recruiting and managing staff, budgeting and managing care needs. 

To be successful in this role you must be able to demonstrate good interpersonal, oral and written communication skills, as well as strong organisational skills and the ability to work with accuracy and to deadlines. 

You will have a genuine commitment to the values and ethos of Leonard Cheshire and be excited by this opportunity to make a difference to the lives of people with disabilities. 

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed. 

You may have experience of the following: Direct Payment Advisor, Customer Service Advisor, Contact Centre, Customer Service Agent, Customer Support, Client Support, Charity, Not for Profit, NFP, Third Sector, etc.
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