Job title:HeadStart Administrator
Location: London
Closing date:2019-06-13 00:00:00
Salary:£20,000 Pro Rata
Job type:Part time
Role overview:
HeadStart Administrator 

Start date: 22nd July 2019 
Location: London 
Salary: £20,000 Pro Rata 
Role: Part time (4 days/week) fixed term until 30th August 2019 
Application deadline: Midnight 13th June 2019 
Interview date: from 26th June 2019 

The Challenge 

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in. 

This is a great opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. For more information about what The Challenge does and what its values are, please visit our website. 

About the programme 

The Challenge is one of the UK’s fastest growing charities and the largest provider of the government’s National Citizen Service (NCS) programme. In 2018 we directly delivered the NCS programme to over 30,000 young people. Our graduate programmes, including award-winning HeadStart, continue to engage thousands of NCS graduates and other young people in on-going opportunities to get further involved in impacting their communities and improving integration. 

About the role 

We are looking for an exceptional, energetic, and organised individual who is passionate about young people making a difference in their community. This colleague will join our Graduate Extension team, playing a key role in supporting our NCS graduate programmes and activities. 

The Graduate Administrator will work with members of both our NCS Graduate and HeadStart teams to support set-up, delivery, and monitoring of activities for young people who have graduated from NCS with The Challenge. 

Key responsibilities 

-Comunications & marketing: engaging with young people through text messages and phone calls to assist them in their graduate journey. You will also help deal with incoming queries from the website and our online chat function. 
-Events & Logistics: support logistical planning, preparing, and organsising materials for graduate events. You will also help support with event registration at events. 
-Programme delivery: Support young people to engage with opportunities that develop their skills and make a positive impact on their communities.
-Monitoring & reporting: Complete required monitoring on activities to support our graduate programmes including uploading survey results and recording case studies. 
-Community working: Facilitate opportunities for young people to make a difference in their local community. -Develop local networks of engaged graduates to deliver meaningful social action projects. 
-Safeguarding and health & safety: Support managers to ensure the all graduate programmes are appropriately risk assessed, and delivered in line with organisation policy, relevant legal frameworks, and health & safety best practice. 

Essential knowledge and skills 

-Events & Logistics: A record of supporting the delivery of, or managing events or projects in either a paid, voluntary, or training capacity. 
-Youth-work Leadership: Experience of working directly with groups of young people; ideally within the 16-19 age range 
-Creative community engagement: Some experience of working with community groups in either a paid, voluntary, or training capacity 
-People & communication skills: Ability to give a very good first impression; able to work collaboratively and part of a team with colleagues and clients. Professional telephone manner when contacting young people and charity partners. 
-Character: Interest in building stronger communities and seeing change in society. Strikingly positive attitude and integrity. Strives for continuous improvement by seeking and sharing feedback appropriately and respectfully, learns from mistakes, and always commits to performing their best. 

Beneficial knowledge and skills 

-Experience of using SalesForce CRM or Zendesk platforms 
-Working knowledge of either the NCS or HeadStart programmes gained through previous employment on, or participation in. 
-Understanding of data protection 

Further Details 

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees. 
Application deadline will be midnight 13th June 2019 

Please note: The Challenge is a fulfilling but demanding place to work. Weekend and evening working will be required on a number of occasions during the year. Unfortunately we are unable to contact all applications. 
Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role. 

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