Job title:Customer Services Advisor
Location: Farnborough, Hampshire
Closing date:2019-07-02 00:00:00
Salary:circa £20,000 per annum
Job type:Full time
Role overview:
Customer Services Advisor 

emapsite is a leading location data services platform. Customers love emapsite’s “we’ll solve that problem!” approach, underpinned by the extensive range of industry established web applications built to support the busy professional gain greater insight to a location. We are trusted by thousands of customers from Blue-chip business and government agencies to growing SMEs and start-ups to provide fast and flexible access to brilliant digital mapping and location data. 

Position: Customer Services Coordinator 
Location: Farnborough, Hampshire 
Job type: Full Time, Permanent 
Salary: circa £20,000 per annum 
Benefits: includes 25 days holiday and a NEST pension 

About the role: 

Reporting directly to the Customer Service Manager, you’ll be a key point of contact for customers; responding to all inbound enquiries to ensure they get the support and help they need. 

This is a busy and varied role, involving you in customer service, marketing, product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice. 

You’ll also provide administrative support to the Sales team and occasionally to the CEO and so you’ll need a positive can-do attitude, attention to detail and be a confident communicator. 

Responsibilities: 

- Pre and post sales / technical support to our clients. 
- Customer account administration. 
- In-bound call and email handling. 
- Live chat engagement. 
- Generating quotations. 
- Customer enquiry resolution. 
- New emapsite customer account administration. 
- Client info data entry into CRM. 
- Collecting visitors and guests from reception. 
- Preparing meeting rooms and organising refreshments when required. 

About you: 

- A high level of accuracy and attention to detail when inputting data and completing tasks. 
- Proactive, can do attitude. 
- Ability to prioritise tasks. 
- IT literate. 

If you love talking to customers and already have some experience in administration and customer service – we want to hear from you. 

No agents please. 

You may have experience of the following: Customer Services Co-ordinator, Customer Services Advisor, Customer Services Officer, Customer Services Representative, Customer Services Executive, Administrator, Admin Assistant, Call Centre Operative, Contact Centre Operative, Office Assistant, Office Administrator, etc.
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