Control Room Operator / Customer Service Advisor .
Through unwavering professionalism Guarding UK gives businesses across the UK the resilience they need to emerge from any crisis or security challenge. From managing day-to-day security operations to developing long term risk management strategy. Guarding UK is at the forefront of protection management across multiple sectors for the ultimate business security solution.
GUK goes to great lengths to create a great place to work and we’re always on the look out for people who can help us maintain our reputation for high standards and as a provider of excellent security services.
Position: Control Room / Customer Service Operator
Location: Enfield, Greater London
Job type: Full Time, Permanent
Hours: 36 to 48 hours weekly, based on a shift pattern of 4 on 4 off to include days, nights and weekend
Salary: £9.50 to £11.50 per hour depending on experience
About the role:
If you have the skills and passion to protect and deliver outstanding customer services at every turn, then we have opportunities that can lead to a successful career. You will receive full training and we are looking for motivated individuals who will make a measurable contribution to the continued success of GUK.
This role is critical in supporting our day-to-day frontline operational workforce. A typical day in our busy control room would be looking after our Guards welfare while at work, monitor Guards arriving in good time for their shifts and ensure any identified gaps in rosters are covered in good time. You will provide support to the Guards via telephone or email on a variety of day-to-day matters.
Also key in this role is keeping all the Contracts Managers informed regarding any concerns raised in the control room or, unusual activity reports, for their sites. This could be via telephone, emails or writing up incident reports.
- Customer services experience within a call centre or control room dealing with volume calls and enquiries
- Maintaining a database for accurate and real time activity recording
- Experience of composing emails and preparing incident reports
- Written and oral communication
- Telephone techniques
- Highly skilled in report writing
- Fast navigation of database / IT packages
- Dealing with difficult people
If you feel you have the skills and experience to be successful in this position, then apply today!
GUK is an equal opportunities employer.
You may have experience of the following: Control Room Operator, Customer Service Representative, Customer Services, Customer Service Advisor, Inbound Calls, Control Room, Diary Management, Data Input, Database Management, Report Writing, Dealing with Public, Account Management, Retail Background, Commercial Background, Call Centre Operative, Contact Centre Operative, etc.