Job title:Visitor Services Assistant / Warden
Location: Palace of Holyroodhouse, Edinburgh
Closing date:2019-06-17 00:00:00
Job type:Full time
Role overview:
Visitor Services Assistant / Warden 

Position: Visitor Services Assistant / Warden 
Location: Palace of Holyroodhouse, Edinburgh 
Job type: Full Time, Permanent 
Hours: 37.5 Monday to Sunday. You will typically be rostered to work over 5 days, Monday to Sunday, including regular weekends 
Salary: £17,550 per annum, plus lunch and training provided 

Closing date: 17 June 2019 

About the role: 

It's starting everyday conversations in magnificent surroundings. 

It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for Royal Collection Trust so special. 

Every year thousands of people from around the world visit the Palace of Holyroodhouse. 

Joining a diverse and enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door. 

Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome. 

Not only will you answer their questions and provide information to enrich their visit, for some of our visitors your challenge will be to devise, and deliver, first-class guided tours. 

And in everything you do, you’ll aim for the highest possible standards of visitor care and security. 

About you: 

With friendly professionalism and the ability to communicate well with all kinds of people, you’ll excel in Visitor Services. 

You’re an outstanding team player who is able to work effectively even when things get busy and remain calm under pressure. 

You'll also be able to think on your feet, a key skill, considering you'll never know what the next question may be. 

And, above all, you know what it takes to create the kind of customer experience that leaves the lasting and positive impression. 

This is your opportunity to use your personality and customer service skills to deliver the exceptional. 

You may have experience of the following: Visitor Experience Assistant, Host, Warden, Visitor Services Assistant, Customer Service, Visitor Services, Travel and Tourism, Front Of House, Tour Guide, Ticket Sales, Admissions, etc.