Job title:Account Manager
Location: Bristol
Closing date:2019-06-17 00:00:00
Salary:£23k to £25k per year
Job type:Full time
Role overview:
Account Manager 

With a fresh and disruptive approach, Ecosurety enable their clients to meet their legal environmental obligations. We are committed to making a positive impact by investing in recycling infrastructure, innovation, and consumer awareness campaigns on behalf of our members. Accredited as Investors in People Gold since 2016, Ecosurety offers a working environment that enables our team to perform at their best, with flexible hours, access to training, and benefits such as gym membership and volunteer days. 

Position: Account Manager 
Location: Aztec West, Bristol 
Job type: Full Time, 12 months Fixed Term Contract 
Hours: 8 hours per day 
Salary: £23k - £25k per year 
Benefits: 25 days holiday plus 8 bank holidays; Gym membership, 5 x salary life insurance, 5% pension, paid sick leave 

Closing Date: Monday 17th June 2019, 9am. 

About the role: 

Ecosurety are looking for an accurate, logical, and personable account manager, with strong organisation and communication skills, to deliver a high level of customer service to our clients. This is for an initial 12-month period. There is a possibility of the role becoming permanent. 

The account manager will be responsible for providing a high level of technical guidance, quality customer service to ensure client retention, and identifying and closing cross sell opportunities. The role will involve direct management of a large number of clients. 


- Respond to clients’ enquiries for information and keep database records accurate and up to date. 
- Ensure regular contact with clients, including onsite meetings around the UK as required. 
- Update the client database with customer information and communications, including sales opportunities. 
- Perform data collection and analysis for regulatory deadlines. 
- Provide technical guidance and carry out desktop monitoring to assess members’ compliance status. 
- Maximise opportunities to upsell additional services. 
- Deliver key messages to clients about market factors that affect their business. 
- Engage clients in projects and campaigns Ecosurety are involved in. 
- Create regular relevant marketing content for the Ecosurety website. 
- Plan and deliver professional training and networking events. 

About you: 

- Strong organisation, IT and administrative skills. 
- High level of compliance and attention to detail. 
- Consistent and logical approach to completing tasks and following procedures. 
- Effective communication skills; able to deliver challenging messages when needed. 
- Able to work collaboratively both internally and externally. 
- Strong customer service focus. 
- Persistent in problem solving and seeing tasks through to completion. 
- Self-controlled and non-confrontational when handling challenging situations. 
- Proactive and fast learner, able to take on new (often technical) information quickly. 

You may have experience of the following: Account Manager, Account Management, Sales Manager, Sales Executive, Sales, Business Development Manager, Business Development Representative, Business Development Executive, Internal Account Manager, Internal Sales Executive, etc.