Job title:Customer Support Advisor
Location: Haydock, near St. Helens
Closing date:2019-06-19 00:00:00
Salary:Up to £17,500
Hours:37.5 hours per week
Job type:Full time
Role overview:
Customer Support Advisor 

Fancy a career at Handepay? We understand that talented, driven and committed people are the key to making our business one of the leading players within the payments industry. 

Position: Customer Support Advisor 
Location: Haydock, near St. Helens 
Job type: Full Time, Permanent 
Hours: 37.5 hours per week 
Salary: Up to £17,500 dependent on experience 


- Take ownership of queries from existing customers about their card payment facilities. 
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required. 
- Provide technical support for Ecommerce and Virtual Terminal customers. 
- Maintain accurate system records. 
- Follow the procedures provided to you by your Team Leader. 
- Develop an understanding of the card market and industry standards. 

About you: 

- Team player with clear focus on providing excellent customer service. 
- Tolerant and empathic communicator with confident telephone manner. 
- Takes ownership of queries, problems and projects and manages to resolution. 
- Able to manage own workload and work unsupervised if necessary. 
- PC Literacy – use of in-house database and MS Office applications. 
- Attention to detail. 

Benefits to you: 

- Ongoing training and support from Team Leader. 
- Opportunities for career progression. 
- Prime location with easy access from the M6. 
- Modern Office conveniently located with free parking. 
- Appointment time scheme. 

Our company: 

This is an exciting time to join Handepay, a highly progressive, rapidly growing company with a market leading proposition. We have been providing merchant services to small and medium sized businesses across the UK for a decade. The company now has over 150 employees, 28,000+ customers and aims to help businesses save money and grow through its services which include chip and PIN card terminals, contactless terminals including Apple Pay as standard, e-commerce solutions and business cash advances. 

Our customers rate Handepay Merchant Services as ‘excellent’ with 5 stars on the independent review site ‘Trustpilot’. 

You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, Retail Worker, etc.