Debt Recovery Assistant .
We are a highly respected payments leasing business specialising in tailored asset finance solutions to a wide and varied base of customers using payments technology. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant.
Position: Debt Recovery Assistant
Location: Haydock, near St. Helens, Merseyside (Commutable from Liverpool, Manchester, Warrington, Wigan, Southport & surrounding areas)
Job type: Full Time, Permanent
Hours: 37.5 hours per week, Monday to Friday, 9am to 5.30pm
Salary: Up to £19,000 per annum dependent upon experience
About the role:
This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won’t need any previous experience in Debt Management as we will train you in our process and procedures.
Overall you will keep accurate company database records on our CAAP system and protect terminal estate assets, keeping losses minimised. You will learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act, so this is a role where you will need to have a sharp mind and an aptitude for learning.
You will prepare agreements for legal action up to and including County Court Stage and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt. You will also make outbound calls to chase payment plans and take payment over the phone and should have good communication, negotiation and influencing skills but at the same time be tolerant and empathic with customers who have found themselves in difficult financial situations.
You’re a team player with clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages to resolution.
Once you are trained and competent, you will be able to work with minimal supervision. It goes without saying you will need to be PC Literate with a quick grasp of database systems, good working knowledge of Excel and other MS Office applications.
You may have experience of the following: Debt Recovery Assistant, Debt Recovery Advisor, Debt Recovery, Debt Collector, Customer Service Advisor, Customer Service, Administration, Administrator, Administrative Assistant, Admin Assistant, Credit Control, Credit Controller, Collections Agent, etc.