Enforcement Officer (Field Based) .
Capita is the UK's leading outsourcing company. We support and transform our client's business operations to create better outcomes.
Position: Enforcement Officer
Job Type: Full Time, Permanent
Hours: 37.5 hours, Flexible Shift Pattern - 20 hours to be done between 4pm-9pm Monday-Friday or anytime at weekend.
Salary: £21,216 basic salary plus commission (annual average is £6,144 but earning potential is uncapped),
Business Mileage Allowance: 45p
Benefits: include 23 days holiday, pension, share save scheme, childcare vouchers, dental plan, discounted insurance
About the Role:
As a Field Based Enforcement Officer for TV Licensing, your role will be to visit addresses that don’t have a valid TV Licence. You will explain the legislation, help the customer understand our payment options and where necessary conduct an interview under caution.
We are looking for a confident person who is firm but fair, treating all customers with empathy and understanding. You will be able to deal assertively with conflict and have the ability to quickly build a rapport using your negotiation, persuasion and influencing skills. You will have excellent customer service skills and be very results driven. If you enjoy working outdoors and are looking for a role that offers job security and gives you a level of flexible working then this could be the perfect job for you.
Please note you must have a full driving licence and use of your own car for this role.
You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Officer, Customer Service Assistant, Call Centre Executive, Traffic Warden, Fundraiser, Telesales, Customer Complaints, Field Sales, Administrator, Customer Services Executive, Steward, Sales Executive, Debt Enforcement Officer, Debt Recovery, Postman, Debt Collector, Taxi Driver, Police Officer, Security Officer, Prison Officer, Milkman etc.