Customer Retention Agent (Travel) .
Could you be our next Customer Retention Agent?
We are loveholidays. Our passion is travel and inspiring you to travel. As the fastest growing online travel agency in the UK, our mission is to create the ultimate online travel experience, just for you. We value building trusted relationships with our customers, which is why we work hard to maintain a connection with you long past the day you return from your holiday.
Position: Customer Retention Agent
Location: West London
Job type: Full Time, Permanent
Salary: Market-leading salary package
Benefits: Great basic rate + excellent OTE through our sales commission structure, discounted holidays, competitions and incentives (with great prizes), hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks
About the role:
You spend the whole year looking forward to your annual holiday, a time of relaxation and no worries around fares, tickets or destinations. When a combination of hotels and flights is involved though, things can sometimes change and that is where our Sales and Retention Agents come to the fore; ensuring that if any issues do arise, bookings are retained, and our guests have a memorable holiday experience.
Due to the fast timelines we have in place, we can only accept your application if you can start with us on 17th June 2019 and don’t have leave booked during our peak June / July 2019 period.
You have worked within travel so know how the industry works. You can quickly think of solutions, for example when hotels change their availability, and are probably familiar with Amadeus (or another global booking system) but if not, can pick up new systems quickly with training.
You are self-motivated and target driven; familiar with selling ‘hotel only’ and ‘flight-plus’ holidays plus a range of other ancillary products, to customers in the UK and overseas. Your knowledge and experience of a variety of holiday destinations enables to you advise with potential customers with credibility and authenticity.
You are used to working to tight deadlines so can manage your time well and thrive when having lots of different challenges to prioritise and complete. You know how to keep professional when dealing with tricky customers and enjoy working as part of a busy team. You also have a good knowledge about worldwide travel destinations and keen to learn even more.
You may have experience of the following: Customer Retention Agent, Customer Support Agent, Call Centre Agent, Call Centre Operative, Contact Centre Agent, Contact Centre Operative, Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Customer Service Advisor, Customer Service Officer, Customer Service Representative, Sales Executive, etc.