Training and Consultancy Coordinator .
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Training and Consultancy Coordinator
Contract type: Fixed Term Contract, Part time
Hours: 21 per week
Salary: £12,207 actual per annum
Closing date: 23 May 2019
Interview date: 30 May 2019
About Alzheimer’s Society Training & Consultancy:
Training offered to staff who provide a service to people affected by dementia is absolutely essential. Our goal is to ensure that all people affected by dementia have access to quality services delivered by skilled staff trained by Alzheimer’s Society.
The role of the department is to provide paid for training and consultancy services on dementia to a range of external client groups including care homes, healthcare providers and private sector organisations working towards becoming dementia friendly. The service is made up of three key elements: the provision of in-house training, consultancy and public access courses. In a typical year the team sells around 300 days of in-house training to customers, reaching over 5,000 delegates with 60% of clients coming from the social sector.
About the role:
An exciting opportunity has arisen for Training Co-ordinator (10 month fixed term contract) to help the team achieve its vision of becoming the leading provider of dementia training and consultancy services across England, Wales and Northern Ireland.
You will act as first point of contact for all customer enquiries received in person, by phone or by email. You will also provide sales and administration support to the Senior National Programmes Officer, Training Officer and other members of the Training and Consultancy team. This activity will contribute towards the goal of ensuring the Society operates a forward thinking and commercially successfully Training and Consultancy department.
The post-holder will work with the Training Officer to provide market intelligence to internal stakeholders, collate KPI performance data, manage invoices, provide meeting management/secretariat support for departmental meetings and manage budgets across key lines of expenditure.
You will also manage incoming enquiries, send appropriate sales materials to customers in order to maximise sales opportunities, maintain effective systems for logging, responding to and following up responses to marketing campaigns.
In addition, the post-holder will liaise with associate trainers, venues and clients to arrange training delivery dates, convert sales leads where appropriate or refer sales leads to the Training Officer and Business Account Manager.
To help promote the team’s activities you will also assist with marketing campaigns, organize the printing and shipping of course materials to customer venues and attend national events and exhibitions. Occasional national travel will be required to attend team meetings, events and conferences.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
You may have experience of the following: Training Administrator, Sales Administrator, Sales Office Administrator, Consultancy, Training, Charity, Third Sector, Not for Profit, Customer Service Administrator, Training Coordinator, etc.