Customer Liaison Officer .
Cycling and bicycles are transport for some, a hobby for many, but become a passion for a select few.
For the past 40 years, Weldtite have grown a reputation with cyclists for reliable, quality maintenance and repair products across the world. We are a highly entrepreneurial, privately owned business of people based on the banks of the River Humber. Our successful portfolio of consumer brands such as TF2, Cyclo Tools, Dirtwash, Jetvalve, Pure and Weldtite Puncture Repair are a benchmark of quality within the cycling industry.
Position: International Customer Liaison Officer
Location: Barton Upon Humber, Lincolnshire
Job type: Full Time, Permanent
Salary: circa £25k per annum
Initial interviews for this position will be carried out on: 6th June 2019
About the role:
This role forms the link between our valuable customers and the various people and teams within the organisation who manufacture and fulfil the goods required. They will be part of creating an experience that will exceed customer expectations and help to build long term relationships with our partners.
The role ensures that there is always someone who is a friendly and knowledgeable point of contact during order processing and fully involved when a customer needs to talk to someone or has any queries or needs. The person will need to be a fast thinker and have to ability to empathise with the customer in all situations.
Any orders would be received by the post holder and distributed to the appropriate area of the company to get them processed, and then monitored closely to fulfil the customer’s experience. This will involve internal liaison with departments such as purchasing, quality, production and warehouse.
This person will be a key office contact for international customers and will support and co-ordinate with the International Sales Manager whilst they are travelling and ensure that any support actions are carried out following these meetings, as well as co-ordinating travel arrangements.
In this role we require a pro active, self-starter, and a great communicator who will soon get to know our group of international customers and be in regular contact with them and recognise their requirements plus needs.
You will need to be fully IT literate and preferably familiar with Sage in order to keep the customer database current and to be able to interrogate the system. The ability to conduct research both online and via the telephone will be key to helping identify potential new sales targets.
This is a friendly and growing company, and this position would suit someone who has a passion for sport, preferably cycling. We offer a pleasant office environment and the opportunity to develop within the team and be based where the products are created!
Please apply using the normal process and tell us about why you are particularly suited for this position.
You may have experience of the following: International Customer Liaison Officer, Customer Liaison Officer, Customer Support Officer, Sales Support Administrator, Customer Service Advisor, Sales Administrator, Internal Account Manager, Internal Sales Executive, Account Manager, Sales Executive, etc.