IT Support Technician (School / Education) .
Turn It On is an independent, innovative company which provides hands-on ICT and computing support to around 700 primary and secondary schools by consultants and staff who understand teaching and school technology. We currently support schools across the South East of England and employ over 115 staff, with offices in Oxfordshire, Princes Risborough, Dorset and London. We have been expanding steadily over the past 15 years and have no intention of slowing down.
We are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.
Position: ICT Consultant
Location: 1 x South of London (Hackney & Tower Hamlets area) and 1 x West of London (Ealing, Brent, Hammersmith & Fulham)
Job type: Full Time, Permanent
Hours: 8.00am - 5.00pm
Salary: £21,000 - £28,000 negotiable for the right person, plus an annual Oyster travel card.
Benefits: include a Pension scheme, Eye care voucher scheme, Employee Assistance Programme, Metal Health First Aider, Cycle Scheme, Employee Referral Scheme, L&D and Holiday Purchase Scheme.
About the role:
The successful candidate will cover the South East London helping schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your schools and turn IT on, keep up to date with what services turn IT on can offer, and manage the accounts of your customers. The ideal candidate will have experience in working in a previous ICT Technician role preferably in the education sector although not essential.
- Resolve technical problems as quickly as possible.
- Ensure that backup is working and complete a test recovery.
- Ensure on-going technical problems are logged and tracked in the correct system.
- Feedback to the school progress at the end of each visit.
- Ensure that all server recovery material that are required to recover server are readily available at the school and kept in a safe and secure place.
- Ensure school details are entered on the correct system and server details are kept up to date.
- If technically possible, ensure the remote log in software is installed on server and that turn IT on account is on the server.
The successful candidate will have a passion for IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.
You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
You must be educated to at least GCSE / A Level or similar.
Turn IT On is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
‘Happy to talk flexible working’
"Your data matters"
You may have experience of the following: IT Technician, IT Consultant, ICT Technician, ICT Consultant, IT Support Technician, IT Engineer, IT Support Engineer, 2nd Line Support, Technical Support, Systems Administrator, Customer Service, etc.