Job title:Service Delivery Analyst (IT)
Location: Bristol
Closing date:2019-05-19 00:00:00
Salary:£24,186 per annum
Hours:35 hours per week
Job type:Full time
Role overview:
Service Delivery Analyst (IT)

Hft is one of the largest and longest-established charities supporting people with learning disabilities. We are currently looking for a talented individual who wants to develop their career in IT within a professional enterprise setting. You’ll be an integral part of our strategy to provide help to those we care about; in return you’ll be given the opportunity to develop into an exceptional IT professional.

Position: IT Service Delivery Analyst
Location: CSS - Emersons Green, Bristol
Job type: Full Time, Permanent
Hours: 35 hours per week
Salary: £24,186 per annum

Closing date: Sunday 19 May 2019

About the role:

We are looking for a Service Delivery Analyst to complement the IT department’s ITIL and asset strategy. You’ll be responsible for the end-to-end purchasing process, and ensuring that all asset types are managed within an ITIL-based framework. You’ll work closely with the department to create and champion all ITIL processes, and act as a representative of the customer’s requirements in IT decisions. You will be willing to travel within the UK to hold service reviews with our top stakeholders, and be able to manage any customer requirements to completion.

About you:

The right candidate will have a passion for creating streamlined processes, will have a good knowledge of IT hardware and software, and will have considerable experience in an ITIL environment. A background in purchasing, working on an IT Service Desk, or delivering customer service would be advantageous, as would a qualification in ITIL.

If you would like to work for a company that puts people before profits, this may be the position for you.


You may have experience of the following: IT Service Delivery Analyst, Service Delivery Analyst, ITIL, IT Service Management, Service Delivery, Service Improvement, Customer Service, Customer Relationships, Analyst, IT Analyst, Stakeholder Relationships, IT Support etc