Infrastructure Engineer .
Incorporated in 1998, Sabio has shared the same business vision from day one: a company built on strong ethics and dedicated to providing excellent customer service through innovative technology solutions.
In 2016 Sabio announced its plan to accelerate growth with a multi-million pound investment from UK-based growth investor, Horizon Capital. In addition to investing in the business, Horizon has also helped drive the company’s growth with significant available funding to support Sabio’s acquisition strategy. To date Sabio has made five acquisitions, two focussed around geographic expansion (CallWare and Datapoint Europe) and three to enhance our Digital and Insights product offerings (Rapport, Bright and flexAnswer). A key priority for the CPO is to combine Sabio’s acquired portfolio with the existing solutions developed in-house to produce a coherent and differentiated product portfolio.
Position: Infrastructure Engineer
Location: Glasgow and client site based
Job type: Full Time, Permanent
Hours: 37.5 hours per week
Benefits: Pension, Health & Travel Insurance, Life Assurance, Company discount scheme (Sabio Savers), PRP (Bonus)
Closing date for applications: 23rd May, 2019
About the role:
The Infrastructure role has a strong focus on Solution wide Reliability Engineering to a diverse customer base across a number of sophisticated multi-channel contact centre solutions.
The role is varied from a technology and operation view, but the goals are clear. Ensure maximum available of applications, infrastructure and service across the hosted customer estates. This includes arranging and carrying out proactive maintenance, assisting with patching and Golden Releases of software. Monitoring and Automation is key, so the role includes monitoring systems and services and filling gaps if any are found by writing / proposing new checks or new tools and ensuring any repetitive tasks are automated, documented and standardized.
You will be key in identify trends and being responsible for stopping faults from happening through trend analysis and understanding the impact of the different services across the application suites. Feeding in and keeping the "runbook" up to date to ensure if there is an outage, service is restored as fast as possible through known documented processes.
The role encompasses general support and assistance with delivery by automating aspects of the build and reoccurring maintenance of the build / patching / updates / on our hosted customers as well as internal lab systems
You will be involved in the postmortem of all hosted customer incidents with a drive to try and move to premortem to stop issues from happening.
You will be working with:
- VMWare Virtulisation (Vcenter, Vsphere, ESXi)
- Linux Operating Systems (Redhat, Centos)
- Cisco (Firewalls, Routers, Switches)
- Windows Operating Systems (Server 2012, 2019)
- SQL Databases
- Veeam Backups
Someone proactive and enthusiastic with a passion to learn will excel in the role.
This a cross functional dynamic role that requires an individual who can demonstrate proficiency in multiple products and has a keen interest in working on the latest technologies across a varied daily workload
You may have experience of the following: Infrastructure Engineer, Infrastructure Analyst, Infrastructure Technician, Infrastructure Systems Engineer, etc.