Customer Service Advisor .
You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!
Position: Customer Service Advisor Call Centre
Location: Armthorpe, Doncaster
Job type: Part Time, Permanent
Hours: 24.5 hours per week; 4 on 4 off, 7.30 to 2.30pm
Salary: £8.86 per hour, plus as additional £1 when working at the weekend
Benefits: Quarterly Bonus; 25% staff discount; Up to 70% at our staff shops; Pension; Share-Save; Subsidised canteen; Free parking
About the role:
If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we are committed to providing a friendly, helpful service to our online customers that contact Next. This could be sorting out a missing parcel or an account query but you’ll put the customer first.
This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Our call centre in Armthorpe has doubled in size of the last 2 years and with future expansion on the horizon it has never been a more exciting time to join the Next Online family.
We are looking for people who are as passionate about customer service as we are. Don’t worry, you don’t need to have worked in a call centre before, we are looking for people who thrive in helping people whether this has been in retail, hospitality or care.
We provide 5 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.
You may have experience of the following: Customer Service Advisor, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Customer Relations Executive, Customer Services Representative, Client Support, Customer Service Assistant, Call Centre Operative, Retail Assistant, Retail, Hospitality Assistant, Hospitality, etc.