Senior Customer Service Advisor (Vehicle / Automotive) .
Thurlow Nunn operates from 12 Vauxhall dealerships in Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire, making it one of the largest Vauxhall retailers in the UK.
Thurlow Nunn is part of the Thurlow Nunn Group of Companies which employs over 650 people and operates from 20 sites.
Position: Senior Customer Service Advisor
Location: Luton, Bedfordshire
Job type: Full Time, Permanent
Salary: £21,000 to £26,000
Benefits: A competitive salary plus bonus; 30 days annual leave (including bank holidays); Pension scheme; Life assurance; Cycle to work purchase scheme; Preferential parts, service and labour rates; Discounts on new and used vehicles for you and your immediate family; Free access to health and wellbeing support services; Free refreshments.
About the role:
We are currently recruiting a Senior Customer Service Advisor for our Kimpton Road, Luton branch. The Senior Customer Service Advisor will greet all customers bringing their car in for service and repairs, confirm the booking details and track the progress of the job through the workshop.
The Senior Customer Service Advisor will keep customers up to date on the status of work being carried out, up sell additional work and products and answer any questions regarding technical problems, warranties, services and repairs.
You will support the Service Manager with resolving any customer issues, ensuring customer pre-calls have been made and that all paperwork is up to date for current and future bookings. You will provide an exceptional level of customer care at all times to ensure a positive experience and repeat business year after year.
- Proven experience of delivering exceptional customer service
- Knowledge and understanding of vehicles and parts
- Confident communicator with the ability to build relationships
- Excellent Administration skills with an eye for detail
As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.
You may have experience of the following: Senior Customer Service Advisor, Service Advisor, Customer Service, Customer Service Advisor, Contact Centre, Customer Service Executive, Call Centre, Customer Services, Client Support, Customer Service Representative, Automotive Repairs, Retail, Retail Assistant, Retail Advisor, Sales Assistant, Sales Advisor, etc.