Job title:Senior Operations Manager
Location: London
Closing date:2019-01-16 00:00:00
Salary:£47,287 to £52,541 per annum
Job type:Full time
Employer Name:refuge (DO)
Role overview:
Senior Operations Manager 

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking and modern slavery, prostitution, forced marriage, stalking and FGM). 

Every day we support over 6,500 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs / ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). 

We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless. 

Position: Senior Operations Manager 
Location: London, E1W 1UN 
Job type: Full Time, Permanent 
Hours: 37.5 hours per week 
Salary: £47,287 to £52,541 per annum 
Benefits: 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme. 

Closing date: 16th January 2019 
Interview date: 28th January 2019 

About the role: 

Refuge is expanding its services across London and other regions and needs a strong leader to work closely with the director of operations and her senior team to drive and deliver these new life-saving specialist services. Working in a multi-agency setting, you will lead services that support women and children experiencing domestic and sexual violence and other forms of violence and abuse. 

As a senior operational manager you will provide leadership, line management and operational support to service managers, who are responsible for a range of services across the country. These include safe emergency accommodation through refuges in secret locations across the country; community-based outreach services; culturally specific services for women from South Asian, African and Caribbean, Eastern European and Vietnamese backgrounds; independent advocacy services for women at the highest risk of serious injury and homicide; a range of single point of access services for women, children and men experiencing all forms of violence across entire regions; and the Freephone 24 Hour National Domestic Violence Helpline, run in partnership with Women’s Aid. 

About you: 

You will be an experienced senior manager with a track record of developing and delivering successful services. Your background may include working in a social care or community / partnership context. You will demonstrate an awareness and understanding of domestic violence issues and wider violence against women and girls issues combined with strong leadership skills and the ability to inspire and motivate. 

You will have the ability to manage a range of complex and challenging operational situations. Evidence of strong project management skills is therefore essential. The role involves regular travel across all of Refuge’s services, including rural locations, and to participate in the on-call management rota. 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role. 

Please note that we do not accept CVs. 

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

No agencies please - as a charity we work hard to keep our costs down. 

You may have experience of the following: Senior Operations Manager, Operations Manager, Senior Service Manager, Service Delivery Manager, Charity, Domestic Violence, Vulnerable Women, Social Care, Charity, Charities, NFP, Not for Profit, etc.
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