Customer Service Team Leader (Call Centre) .
Are you passionate about leadership? Do you have the desire and skills to help people develop and grow? If so, this Team Manager position could be the opportunity for you!
Position: Call Centre Team Manager
Location: Armthorpe, Doncaster (Commutable from Doncaster, Scunthorpe, Barnsley and surrounding areas)
Job type: Full Time, Permanent
Hours: 4 on 4 off rota working between the hours of 12.30pm to 11.15pm (36 hours per week)
Salary: £19,843 to £21,060 per annum
About the role:
If you love working in a fast paced environment and helping others to deliver exceptional customer service this is the job for you! Here at Next we’re committed to providing a friendly, helpful service to our online customers that contact us.
We are looking for a Team Manager/Leader to join the vibrant team to help in establishing a rewarding and engaging working environment.
Working within our fast paced UK Customer Service team at our contact centre, you’ll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership.
Team Managers will actively motivate, coach and manage 11 - 15 individuals within their respective teams and wider department to provide exceptional customer service (no sales), agreeing objectives and measures to deliver excellent return on investment.
- Must have experience of managing people within a call centre environment
- Have an analytical mind-set with strong attention to detail
- Able to make decisions confidently even when facing changing priorities
- An excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels
- Excellent understanding of what a great customer experience is and can coach and develop the team towards this goal.
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.
You may have experience of the following: Call Centre Manager, Contact Centre Manager, Customer Service Manager, Operations Manager, Call Centre Team Leader, Outbound Call Centre Manager, Inbound Call Centre Manager, Outbound Call Centre Team Leader, Inbound Call Centre Team Leader, Outbound Call Centre Supervisor, Inbound Call Centre Supervisor etc.