Complaints Handler / Customer Service Agent .
Buy It Direct is a dynamic, creative and innovative ecommerce electrical goods retailer. We’re one of the fastest growing and largest independent UK online retailers, with a turnover of over £200 million. We have six well recognised, award winning online brands including Laptops Direct, Appliances Direct and Furniture123. We continue to grow year on year, so now is the time to join! Last year we were voted the 5th best online shop in the UK by Which? Customers, beating many well-known brands.
Position: Customer Service Advisor - Complaints Department
Location: Poundstretcher Building, Huddersfield, West Yorkshire
Job type: Full Time, Permanent
Hours: 39.5 hours per week
Salary: £16,500 + monthly bonus and performance related cash rewards
Benefits: A healthcare cash plan is in place to give you money back on all the basic such as opticians, dentist, physio, health screening, and so much more! Free on-site car parking; 20 days holiday + bank holidays increasing to 25 + bank holidays with service; The option to purchase up to 5 days additional holiday per annum after probation; Your birthday off each year (after 1 years’ service); Staff discount on all of our product ranges; On site canteen (Huddersfield office).
About the role:
As you’d expect we want to ensure that all our customers have a fantastic on-line shopping experience with us here at Buy It Direct. We all know there can be difficulties along the way, but our dedicated Customer Service Complaints Handlers are instrumental in turning a complaint or concern in to a positive experience for our customers.
Due to the continued growth of the business we are looking for Customer Complaints Handlers to join the team. You will need to have a great telephone manner, a reassuring and calm demeanor with our customers answering their question efficiently. You will also need to be able to multi task by typing customer information onto our database, looking up information all whilst speaking to the customer, therefore the ability to work efficiently in a very busy environment with high call volumes is key.
- A positive attitude and the ability to work at pace whilst delivering a great service.
- You must be self-motivated and proactive with the ability to work under pressure at times.
- Previous contact / call centre experience would be beneficial but not essential.
- Good computer skills able to use MS Office word and Excel.
- Flexibility in terms of shift patterns this role will include weekend work on a rota basis.
So what else do you get if you come work with us?
We work very hard in the Customer Services Department and feel that recognising your hard work and commitment is key to our success. Therefore we want you to know you are valued and have numerous incentives in place to show our appreciation, the list is endless but here are just a few: Friday prize competitions, shout out incentives to give you the chance to recognise your colleagues hard work or support, quarterly team incentives most recently 'The Crystal Maze', monthly team nights out, free breakfast days, Pizza Fridays and recognition bonus twice a year worth up to £1000.
Additionally, your performance will be recognised with the opportunity to progress within the team to a senior level also increasing your basic salary, and for those that want more earning potential regular overtime is available during busy periods.
Does this sound like the right role for you? Well then get in touch and let us know, and we can arrange to see you to discuss it all in more detail. We’ve got lots more we can tell you so we look forward to hearing from you!
You may have experience of the following: Complaints Handler, Customer Service Agent, Customer Complaints Handler, Customer Service Advisor, Customer Service Officer, Customer Service Representative, Call Centre Operative, Contact Centre Operative, etc.