Job title:Customer Service Team Leader
Location: Coventry
Closing date:2019-01-15 00:00:00
Salary:£23,000 to £27,000 (pro rata)
Hours:day shifts 10am to 2pm or evening shifts 4pm to 8pm
Job type:Part time
Role overview:
Customer Service Team Leader

Position: Part Time Team Leader
Location: Coventry, West Midlands (Commutable from Nuneaton, Royal Leamington Spa, Solihull, Birmingham, Nuneaton, Rugby and surrounding areas)
Job type: Part Time, Permanent
Hours: day shifts to cover core hours of 10 to 2 or evening shifts covering core hours of 4 to 8pm
Salary: £23,000 to £27,000 plus benefits package pro rata

Closing date: 17th January, 2019

Do you invest in your team, provide them with ongoing coaching and support to ensure they achieve their personal development goals whilst enabling you to deliver to business objectives? If the answer is yes, this opportunity may be the right one for you…

About the role:

Staysure are the largest and one of the fastest growing travel insurance brands in the UK. We continue to be recognised in our field for our great products, amazing customer service and our passion for our team members. With the amazing growth comes new opportunities and we are now looking for Team Leaders to join our contact centre operation in Coventry working part time to support our part time agents.

There are two key shift patterns that the successful candidates would need to be able to commit to, either day shifts to cover core hours of 10-2 or evening shifts covering core hours of 4-8pm. However we will require a level of flexibility across the trading hours of the business.

The core duties will include leading, supporting and coaching your team to drive their performance and support the growth of the business by creating and maximising high quality, compliant calls where the customer experience is at the heart of everything we do.

What’s in it for you?

- Opportunities to earn bonus.
- Private health insurance.
- FREE gym membership.
- FREE Travel insurance.
- Personal Development plans.
- To be part of a growing business where you are recognised in various ways for the part you will play in our ongoing success.

If you enjoy working with people to achieve goals and you see the route to success is through coaching and motivating those around you this could be the business for you.

You may have experience of the following: Customer Service Team Leader, Customer Service Supervisor, Customer Service, Contact Centre, Call Centre, Contact Centre Team Leader, Contact Centre Manager, Call Centre Team Leader, Call Centre Manager, Customer Service, Insurance, etc.