Job title:Customer Service Technician
Location: London
Closing date:2019-01-15 00:00:00
Salary:£23,661.40 per annum
Hours:43 hours per week, Monday to Friday
Job type:Full time
Role overview:
Customer Service Technician

We are looking for someone with outstanding Customer Service skills, who can deliver a great customer experience, to join our expanding team as a Smart Dispense Customer Service team member.

Innserve is the largest independent provider of technical services support to the UK brewing industry and are the chosen supplier of specialist technical services for Heineken UK. Working in close partnership with our Heineken UK customers, we look to ensure that the highest standard of customer service is delivered every time. We've ambitious goals and we know it's the expertise and enthusiasm of our people that fuels our continual growth.

Heineken are leading the way with innovation in the draught dispense of beer and cider. In line with their number one value of delivering "A passion for Quality", the Heineken Smart Dispense system is at the forefront of this innovation which looks to give their customers a differentiator in which to drive their own quality agenda. Heineken's unrivalled portfolio of draught brands includes Foster's, Strongbow John Smith's, Desperados and of course the world - renowned Heineken.

Position: Smart Dispense Service Technician
Location: South London
Job type: Full Time, Permanent
Hours: 43 hours per week Monday to Friday
Salary: £23,661.40 per annum £2,500 per annum London Weighting (reside within the M25) and an expected £2,500 per annum discretionary incentive paid quarterly
Benefits: Vehicle, Pension

About the role:

As part of our regional teams you will be responsible for giving our Smart Dispense customers the very best customer service experience every time. This will involve visiting a wide range of licensed premises every four weeks carrying out a detailed technical and quality health check of the Smart Dispense system ensuring the continued great quality of dispense of the Heineken portfolio. By visiting these premises on a regular basis, it will allow you the opportunity to help build the customer's business by ensuring the continued great quality of dispense of the Heineken portfolio. With an eye for detail you will become our customer's draught beer & cider quality champion.

About you:

You don't have to have any previous technical experience in our industry or similar although if you do this will help in your development. We can, and will develop these practical skills with you. It's your customer service skills, determination to succeed and deliver a great customer experience with a positive can-do attitude that we want.

Safety will be your number one priority, and you will actively contribute to our zero-accident culture through leading by example and ensuring you deliver high standards of cleanliness and reliability when on our customer's premises.

If this sounds like a journey, you'd like to join we'd love to hear from you.

Innserve is committed to being an equal opportunity employer.

Due to the volumes of application received, if you don’t hear back from us within four weeks, please assume your application has been unsuccessful.

Thank you for the interest you have shown in joining Innserve Ltd.

You may have experience of the following: Customer Service, Customer Service Technician, Service Technician, Field Technician, field Service Technician, Maintenance Technician, Customer Service, Field Service Engineer, Installation, Repairs, Smart Dispense Technician, etc.
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