Reference number: VAC13764 .
Office location: Alzheimer's Society, 43-44 Crutched Friars, London, EC3N 2AE
Interview date: To be confirmed
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
About the role
The Customer Care Officer will support the day-to-day running of a busy engagement team and be responsible for handling customer enquiries across a multitude of channels.
On a typical day you will ensure all customer channels are fully supported, and that the team (and any third party agencies working on behalf of Alzheimer’s Society) are fully trained and briefed on on-going activities and all possible areas of enquiry.
You will work closely with teams across Alzheimer's Society, and third party agencies, to ensure customer requirements are met by reviewing workload across the team and forecasting staffing needs during peak periods, to ensure deadlines are met within required budgets.
You will have experience in managing a team of call handlers to high standards, covering both inbound and outbound communications.
You will be a strong motivator, willing to go the extra mile, with a strong commitment to working closely with others to ensure we deliver a customer experience which meets the needs of customers and is supporting the increasing number of people affected by dementia.
You will be passionate about providing exceptional customer service, possess excellent organisational skills, with a methodical approach to problem solving.
Alzheimer's Society is committed to equal opportunities.