Job title:Customer Care Advisor
Location: London
Closing date:2017-04-27 00:00:00
Salary:£23,186 per annum (actual)
Hours:35 per week
Job type:Full time
Role overview:
Reference number: VAC13742 
Office location: Central Office, 43-44 Crutched Friars, London, EC3N 2AE 
Contract type: Fixed Term Contract - 6 months 
Interview date: To be confirmed 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

About the role 

The Customer Care Engagement team is responsible for responding to the needs of Alzheimer’s Society customers including eventers, donors and supporters by providing excellent customer care and helping deliver the best possible experience. With over 60,000 calls last year, it is a busy environment requiring you to have the confidence to deal with a series of complex enquiries over the phone, by e-mail and in writing as well as inspiring our supporters to help defeat dementia through fundraising. 

About you 

You will be enthusiastic, passionate, and committed to providing exceptional customer service. You will have good organisational skills as well as an excellent telephone manner and strong written communication skills. You’ll be a self-motivator, willing to go the extra mile, with a strong commitment to working closely with both colleagues within the Customer Care team, and the other departments within Alzheimer’s Society. You will be working closely alongside the Memory Walk team, so you will be able to build and maintain strong working relationships. 

Alzheimer's Society is committed to equal opportunities.