Training Administrator .
Work for a world without dementia
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Training Administrator
Location: York (role covers North England)
Contract type: Permanent
Hours: 35 per week
Salary: £18,694 actual per annum
Closing date: 11am 27 April 2017
Interview date: 28 April 2017 in York
About the role:
The main purpose of the role is to act as the first point of contact for all customer enquiries received in person, by phone or by email. The post-holder will also provide sales and administration support to the Programmes Officer, Training Officer, Training Coordinator, Account Managers and other members of the Training and Consultancy team. This activity will contribute towards the goal of ensuring the Society operates a forward thinking and commercially successfully Training and Consultancy department.
You will also aid the smooth running of the department by managing incoming enquiries and send appropriate sales materials to customers in order to maximise sales opportunities; maintain effective systems for logging, responding to and following up responses to marketing campaigns; liaise with associate trainers, venues and clients regarding training delivery dates; assist with marketing campaigns as required and attend exhibitions when needed, organise the printing and shipping of course materials to customer venues and attend national events and exhibitions when required.
Successful candidates will be educated to A level standard or equivalent with experience of a commercial customer service environment. A relevant administration or sales qualification would also be beneficial.
You will have strong communication and interpersonal skills, and an excellent telephone manner with the ability to convert customer enquiries into sales. Excellent word processing, excel and database skills, including advanced knowledge of Microsoft Office suite, are required, as are excellent organisational skills and attention to detail.
Alzheimer’s Society is committed to equal opportunities.
You may have experience of the following: Training Administrator, Sales Administrator, Sales Office Administrator, Charity, Third Sector, Not for Profit, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.