Job title:Customer Service Advisor (German Speaking)
Location: Hull
Closing date:2017-04-24 00:00:00
Hours:Full Time
Job type:Full time
Role overview:

Customer Service Advisor (German Speaking) 

About AAK: 

AAK is proud to be the world’s leading producer of specialty vegetable fats. Through their unique co-development approach, they develop and provide value-adding vegetable oil solutions in close collaboration with their customers, enabling them to achieve long-lasting business results. 

By doing so, they solve customer specific needs across many industries including Bakery, Chocolate & Confectionery, Dairy, Foodservice, Infant Nutrition and Personal Care. 

Their pioneering spirit and passion for innovation keeps them at the cutting edge of their industry and is what sets them apart. It enables their employees to work in a safe and supportive environment in which they make a genuine impact. 

AAK employ more than 2,700 employees globally and with 19 production facilities and customisation plants, and sales offices in over 25 countries spanning six continents they have one of their industries most diverse global footprints. 

AAK Hull: 

AAK Hull is located in the heart of an area enjoying significant redevelopment and investment. 

The Port of Hull is being established as a world-class centre for renewable energy and manufacturing, and at AAK they feel proud to be part of this important industrial renaissance for Yorkshire and the UK. 

At their recently upgraded site at King George Dock they operate the UK’s largest refinery for edible oils and fats. They supply businesses in the sectors of food manufacturing, baking, foodservice and retail, and they work closely with customers to co-develop bespoke products. 

Position: Customer Service Advisor / German Speaking 
Location: Hull 
Job Type: Full Time, Permanent 
Hours: 8.30 - 16.40 
Salary: £Competitive 
Benefits: Investment in training and development; a culture that empowers you to be innovative and allows you to challenge convention; commitment to smarter global collaboration, learning and sharing of best practices in a virtual team environment; rewards that reflect individual performance. 

About the role: 

Working as part of the Hull Supply Chain team, AAK are seeking to appoint a German Speaking Customer Service Advisor who will be responsible for ensuring that all customer orders and requests are dealt with in a timely and professional manner. This role will involve communicating and coordinating internally and externally to ensure that each customer receives the standard of delivery service expected. 


- Processing all incoming orders by the end of each day 
- Processing / authorising all invoices 
- Support for Export documentation for specific countries 
- Support for Bakery transport reporting and coordination 
- Processing received complaints on system 
- Arranging transport with freight forwarders 
- Master data maintenance 
- Coordinating with Production Planning and monitoring warehouse stock availability 
- Coordinating with Transport and Warehouse to ensure dispatch of orders 

About you: 

- German language skills to business level; verbal and written 
- Previous customer service experience, preferably in an FMCG manufacturing environment 
- IT literacy, strong numeracy skills and capable of learning new systems quickly 
- SAP experience would be advantageous 

You may have experience of the following: Customer Service Advisor, German Speaking Customer Service Advisor, Call Centre, Contact Centre, Customer Service Executive, Multilingual Customer Service Advisor, Customer Service Representative, Bilingual Customer Service Advisor etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.