Customer Service Advisor (Repair Centre) .
UTL, an award winning technology repair provider and Apple Authorised Service Partner, are looking for Part Time Sales Assistants for our London repair centre which offers repair and diagnostics for the full range of Apple products for walk-in customers, as well as a screen replacement service to support London customers, 7 days a week.
Our repair centre brings repair solutions closer to the customer, offering competitive turnaround times for quality screen replacement, to ensure that the time a customer is separated from their handset is consistently minimised.
Position: Part Time Sales Assistants / Customer Service Advisor
Job Type: Part Time, Permanent
Hours: 20 hours per week, flexible working required between 10am and 6pm
As a Customer Service Advisor, you will be a key player in the delivery and tenacious follow up of exceptional customer service in a mobile device repair environment. You will be responsible for delivering a market leading end to end customer service experience from first impression through to the lasting service reputation.
ESSENTIAL SKILLS / EXPERIENCE:
- Good rapport with customers.
- Some comfort with technology, especially mobile
- Extensive experience within a repair or technical operation
- Experience within a high volume, high pressure service delivery fast moving environment.
- Understanding of Health & Safety legislation and environmental regulations
- Excellent communication skills at all levels
DESIRABLE SKILLS / EXPERIENCE:
- Experience within a technical retail operation; mobile phone, laptops, and tablets
- Experience in a retail environment
You may have experience of the following: Customer Service Advisor, Sales Assistant, Front of House, Maintenance Repair Team Leader, Electrical Maintenance Technician, Supervisor, Maintenance Repair Technician, Mobile Repair Team Leader, Repair Technician, Team Leader, Mechanical and Electrical Fitter, Mechanical Bench Fitter, Maintenance Technician, Maintenance Fitter, Mechanical Fitter, Electrical Fitter, Bench Fitter, Mechanical Maintenance Technician, etc.
This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.